Questions & Answers

Then we have not finished. We build two rounds of revisions into every project. You review, you mark what is wrong, and we fix it. If you are still not happy after two rounds, we sit down and figure out why. We keep working until you can honestly say 'this is what I asked for'. We do not charge extra for fixing our mistakes.

You do. Completely. You own all code, databases, and assets we create for you. For design, you own the final designs and source files. For copywriting, you own the final text. We retain no backdoors or royalties. We only keep the right to show work in our portfolio (unless you ask us not to) and we keep rights to our own internal tools built before your project.

Both. But we are honest about which. If a template saves you money and does the job perfectly, we tell you and charge you less. If a template is a bad fit, we build from scratch and explain why. We never charge you for custom work and then deliver a template.

Yes. We often take outdated or slow websites and rebuild them using modern technologies like Next.js. We ensure all your existing content and SEO value is preserved while giving you a faster, more professional platform.

Every single project we deliver is 'Mobile-First'. We test on various screen sizes (phones, tablets, laptops) to ensure a perfect experience for every user.

It depends on the project: Fixed price (paid in milestones) for websites or mobile apps with defined scope; Monthly retainer for ongoing marketing or maintenance; Hourly for large or exploratory projects. We tell you the model before you sign anything.

Standard terms are 50% upfront, 25% at a major milestone (like design approval), and 25% upon final delivery. Monthly retainers are invoiced at the beginning of the month. We never ask for 100% upfront.

You can cancel at any time. You only pay for work already completed. We will give you everything we have built up to that point, partially finished or not. No holding your files hostage.

No. Status calls, kickoffs, reviews, if we are meeting about your project, we do not bill for that time. You only pay for the work we produce.

We accept bank transfers (USD/ZAR/BWP), Ecocash (for local Zimbabwe clients), and online payments via major credit cards. We are flexible to ensure the process is convenient for you.

At minimum, once per week. You get a weekly written update, immediate notification if something goes wrong, and a check-in call every two weeks (unless you prefer less). You can always ask for more communication.

Then we explained it badly. Tonderai (CTO) comes from a teaching background and is great at explaining complex things simply. If you ever feel lost, say so. We will re-explain using different words or diagrams.

It happens. We understand. If feedback is late, we will pause work and wait, but the timeline moves. If we are waiting for more than two weeks with no communication, we assume the project is on hold.

Yes. Every website or app comes with a personalized walkthrough video or live session where we show you how to manage your content, track leads, and update basic information without needing a developer.

Absolutely. We build using modular architectures. This means we can add new pages, payment gateways, or complex features months or years after the initial launch without needing to rebuild everything.

Yes. While we are based in Southern Africa, we have successfully delivered projects for clients in Europe and North America. We are comfortable working across different time zones.

Yes. We offer high-performance managed hosting. We handle the technical setup, security patches, and backups so you don't have to. If you prefer to use your own hosting, we can assist with the migration and setup.

That's perfect. We will simply guide you through pointing your domain to our servers, or we can handle the technical transfer for you.

We implement SSL certificates, regular security audits, and firewall protection. For software projects, we use secure coding practices to prevent common vulnerabilities like SQL injection or cross-site scripting.

A website is primarily for information (like a brochure or blog). A web app is interactive and usually involves user accounts, data processing, or complex tools (like a dashboard or a booking system). We build both.

Yes. We have experience integrating various third-party tools like HubSpot, Salesforce, Mailchimp, and custom APIs to ensure your data flows smoothly between your systems.

We integrate Google Analytics and Search Console into every project. You will be able to see exactly how many people visit, where they come from, and what they do on your site.

We handle the 'Technical SEO' (site speed, mobile-friendliness, meta tags) during development. We also offer ongoing SEO services to help you rank higher on Google through keyword research and content strategy.

Janice, our Head of Product, orchestrates the product vision, ensuring every digital experience is rooted in strategic user-centric design.

Yes. We can set up and optimize your business profiles on Facebook, Instagram, LinkedIn, and TikTok, ensuring they align perfectly with your new website's brand.

Yes. Our team provides professional copywriting that ensures your messaging is clear, compelling, and localized for your target audience.

Yes. You can pay hourly for fixes as needed, or choose a monthly retainer for priority response within 1 business day.

For critical issues (site down, security problem), we have an emergency contact. We wake up and fix it. Emergency support is included for the first 30 days at no charge. After that, it is billed at our higher emergency rate.

We are stable, but we provide all source code, files, credentials, and documentation before any project ends. If we ever were to close, you would not be locked out of your own work.

Once final payment is made, all intellectual property (code, designs, copy) is transferred to you. We retain no rights to your specific business logic or brand assets.